State Farm® Insurance Agent Jim Little
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Megan Geraci
August 29, 2024
"Tom F. at Jim Little is the best. Always helpful and knowledgeable with questions and super friendly!"
"Hi Megan! Thank you very much for your business and for your feedback on your experience with our office 😊"
Melanie Darcy
August 28, 2024
"Katie from the Media, PA State Farm office has the knowledge and the patience of a saint!! Very professional and kind and didn’t rush me when we had some limitations physically in our household. What great customer service is all I can say!!! Glad I found them especially Katie!!!"
"Melanie, Thank you so much for sharing your experience working with Katie here at Jim Little State Farm. We really appreciate you 🤓"
Jamie Boughter
August 16, 2024
"Kevin has been absolutely wonderful in helping me through a bunch of questions whether it be adding one of my children to.our policy, adding my sons car to our policy, or figuring out our rate changes. Kevin is always pleasant, kind, and helpful. He answers all of my questions in a way that someone who isn't in the insurance world can understand but not in a condescending way. He never makes me feel like a bother when I call."
"Jamie, thank you so much for your kind words 😊 We work really hard to take premium care of our customers and when we hear words of appreciation like yours it means so much to us. Thanks again! Jim Little "
Dr Balthrop
August 15, 2024
"HORRIBLE CUSTOMER SERVICE!! My husband has been waiting for "roadside assistance" since 6am (now 12:30pm) - BY THE ROAD. He was told he had to "file a claim," which he did, AND IS STILL WAITING. JIM LITTLE is "in a meeting" and KEVIN is a surly ingrate with NO customer service sense! WHEN YOU ARE "FAILING," YOU DO NOT CRITICIZE THE PERSON PAYING YOUR SALARY. State Farm out-sources this service to their "partner" and then plead "NO CONTROL." Guess again! Insurance is a "service" industry. Don't provide what you advertise - DUH!"
"Cheryl, I am sorry that you felt the need to leave this review of our office and of our 8 year employee Kevin. We work really hard to exceed expectations every day, every time. When you called our office demanding that Kevin personally drive an hour to pick your husband up he simply told you that is something he could not do. When I finished my meeting I called you back as requested ( within 10 minutes of your initial call), and then called your husband Robert. Robert told me that he in fact was not sitting on the side of the road for over 6 hours. He said a tow truck had been dispatched and did show up however Robert had struck something in the roadway that flattened the front and rear tire of his vehicle. Robert declined being towed to the shop and chose to have his tire replaced by local shop that was close to the hotel that he was staying at. I called Robert the next morning to follow up and make sure everything went as expected with his tire replacement and he told me that “ it couldn’t have been easier:” We appreciate your business and will use this interaction as an opportunity to train our talented team on setting realistic customer expectations. Jim Little"
Mike Johnson
August 10, 2024
"Unbelievable. Moving on. Horrible customer service and insurance coverage."
"Hi Mike, When we wrote your insurance policies in February you made the coverage decision to exclude comprehensive and collision coverage on your oldest vehicle. Unfortunately you had an accident in that vehicle and do not have the coverage pays to repair your vehicle. You do have that coverage on the other vehicle you had an accident with and we paid to have that vehicle repaired. Respectfully Jim Little "
Antwon Blake
July 19, 2024
"Tom!!! You're the Best!!! Definitely referring everybody I know to you!!!"
"Antwon Thank you very much for your feedback! We call him Tom the Bomb 💣 "
Beth Raneiro
July 17, 2024
"I worked with Katie to move multiple vehicles and my homeowner policy over to State Farm in Media. She made the process simple and painless. All the information was transparent and I received a huge discount from what I was currently paying. I shopped around with GEICO, Erie, Nationwide, Progressive and Allstate and no one came close to the prices and responsiveness that Katie provided. I will definitely be recommending her to everyone I know. A++++++++"
"Beth, Thank you very much for your kind words! We think Katie is great too! 😊"
Stacy Foreacre
June 30, 2024
"I’ve had an outstanding experience with Jim Little at State Farm! From the moment I reached out, the team was incredibly responsive and helpful. Jim and his team take the time to understand my needs and offer tailored solutions that fit my budget perfectly. The customer service is top-notch; they always go the extra mile to ensure I’m satisfied. Claims are processed smoothly, and I always feel supported. I highly recommend Jim Little State Farm for anyone looking for reliable and friendly insurance services."
"Stacey, Thank you very much for your great feedback! Our team works really hard to exceed expectations and it’s so nice to hear you appreciate us. 🤓"
Ashley Mayer
May 31, 2024
"Jim's staff is always so helpful and patient when I need their help, Kevin even stayed after hours to help me insure my new car! I highly recommend this agency if you are looking for an agent that will genuinely care about you as a customer."
"Thank you very much Ashley. We really appreciate you!!"
Carla M
May 30, 2024
"My experience working with the Jim Little Group has been excellent from start to finish! Katie walked me through every step to change my existing services over to State Farm. She is professional, kind and always available to answer any question I have concerning my policies. The office staff has also been providing excellent customer service any time that I have phoned there for assistance. I feel confident that I now have the proper coverage for all my policies, as Katie has excellent knowledge of assessing a customers needs when insuring any type of policy. She provided me several auto policies as well as home and umbrella policies."
"Thank you very much Carla! Katie works really hard every day to exceed expectations 🤓"
Diane Gardner
May 17, 2024
"Tom was,wonderful and so caring after I reported my car accident. Best agents ever would recommend to Jim LIttles agency. Thanks for all your help!!!"
"Diane, Thank you very much for your kind words 😊. We appreciate you."
Julia Wolfe
May 16, 2024
"Absolutely HORRIBLE customer service when I called to cancel my policy. It felt like I was talked down on because I was a female. My questions were laughed at and whatever man I talked to was super passive aggressive and condescending with information when canceling. I do NOT recommend."
"Hi Julia, I am sorry to hear you were not happy with your interaction today with our team. We were not aware that you had started insurance with another company over a month ago because you did not inform us until today. We did cancel your policy when we were asked to by you and appreciate your business over the last few months."
Jennifer McCarron
April 30, 2024
"Kevin was really helpful explaining questions I had with my policy and was very prompt at calling me back. Thanks for all your help Kevin!"
"Jennifer thank you very much for your great feedback. Kevin and our team work really hard to exceed expectations and it’s nice to hear that we are appreciated 🤓"
Peggy Visniskie
April 30, 2024
"Working with Tom at State Farm has and will continue to be an experience with timely and professional assistance. He cares greatly for his clients."
"Peggy thank you so much for letting us know how much you appreciate working with Tom. "
Philip Gross
April 25, 2024
"Katie was great ... was very attentive and took time to make sure we understood everything clearly. And was well informed. Replyed to all messages Great insurence agent ... co"
"Philip, thank you for your business, your referral and your wonderful feedback. We appreciate you 😊"
Colleen Kelly Foreacre
March 29, 2024
"The team at Jim Little State Farm are wonderful people. They are all so easy to work with and make sure I am well insured. Their office is a friendly environment and you can tell they truly care about their customers."
"Thank you Colleen!"
Anthony Shannon
March 1, 2024
"The whole team is a joy to work with, Kevin is who helps me with all my insurance needs. This agency always responds when I have questions and is quick when I need an ID card."
"Anthony thank you very much for your awesome feedback! We really appreciate you 😊"
Amanda Dieter
February 27, 2024
"Tom was so helpful and wonderful! Thank you Tom!"
"Amanda, Thank you very much for kind words. We appreciate you 😊"
Samantha Tyson Independent Pampered Chef Consultant
January 30, 2024
"Everyone is always so helpful whenever we need anything. Kevin was super responsive today and was able to get my policy updated super quick and easy!"
"Hi Samantha! Thank you kindly for taking the time to write this awesome review. Kevin and our team try really hard to exceed expectations and it’s really nice to hear that they are appreciated 🤓."
Kassia Sobey
January 29, 2024
"I have been helped and wonderfully guided by Kevin, Tom and Jim. I love the communication and personal touch of this office, and will remain with them as I have for many years. It’s nice to have someone to talk with, and to answer questions by telephone. Not AI but real people!"
"Hi Kass, Thank you so much for your wonderful words. We love working with you enjoy the conversations over the years. I think you have helped me as much or more than I have helped you 😊"
Cyndi McGuire
January 23, 2024
"I’ve been a customer for many years. The service is excellent. Thanks Katie"
"Cyndi, Thank you very much for taking the time to share your experience with our office! We appreciate you 😊"
Ahmed Belhad
December 31, 2023
"Miss Pam Hanshaw is the best insurance agent I had interact with to get my insurance needs. She is very knowledgeable, know/do her job very well, very professional and nice. She kept proving me with her support and tips even after moving to a new state. Thank you Pam 6/5 and I rate her above and beyond"
"Thank you for your 5 ⭐️⭐️⭐️⭐️⭐️"
Nyree Palmer
December 21, 2023
"I have been a State Farm customer for over 20 years and I have worked with many employees there. But Tom has been my favorite, he is very knowledgeable and always attentive to make sure he h explains everything to me in detail. He is the best!!"
"Nyree Thank you so much for sharing your experience with our office and how Tom takes the time to explain the insurance policies in a customer friendly language. We appreciate you 😊"
Denise Yates
December 7, 2023
"Tom is a joy to work with. My transition from out of state has been virtually seamless. Knowing that my vehicle and my home are secure makes me all the more stress-free and comfortable in my new surroundings!"
"Denise- Welcome to Pennsylvania and Jim Little State Farm! We really appreciate you sharing your experience with our office and with Tom the Bomb! He is a very knowledgeable and dedicated team member and we are lucky to work with him! Thanks again."
Stephen Barilotti
November 29, 2023
"Very well satisfied with Kevin not only did he save as money on our car insurance we didn't have enough coverage on our home owners insurance so that went up a little buy I have plenty of coverage on our home so if you are looking for insurance in pa and Delaware give Jim Little at State Farm a call and ask for Kevin"
"Stephen, Thank you very much for taking the time to write this wonderful review of our office. Kevin is very important part of our team and we appreciate your kind words! "