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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jintu Jacob

March 26, 2025

5  out of  5
rating by Jintu Jacob
"Great experience on updating my auto insurance. They helped me with all the necessary details to make an informed decision.. quick and transparent conversations. Thank you!"
We responded:
"Hi Jintu, Thank you so much for taking the time to share your experience with our office. It’s nice to hear that you appreciate the level of service we provide.🤓"
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Hailey Foreacre

March 21, 2025

5  out of  5
rating by Hailey Foreacre
"Thank you Katie, I am extremely grateful for your help and patience when work with me on getting car insurance! -Hailey"
We responded:
"Thank you Hailey!"
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Evan O'Toole

March 21, 2025

5  out of  5
rating by Evan O'Toole
"Kevin was really helpful and professional! He helped me get a quote in less than 10 minutes. Answered all my questions and walked me through step by step. 5 stars all around!"
We responded:
"Thank you for sharing your positive experience! We are happy that Kevin was able to deliver the 5 ⭐️ service that we pride ourselves on delivering!"
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Billy Jones

March 21, 2025

5  out of  5
rating by Billy Jones
"Tom has been such an instrumental help with finding the correct insurance for my homes. He has saved me so much time and communication has been key. I would recommend him to anyone looking for home or auto insurance!"
We responded:
"Billy Thank you for sharing your positive experience! We are happy you appreciate the level of service that Tom and our team deliver."
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Jason G

February 25, 2025

5  out of  5
rating by Jason G
"Hands down The best ever customer service. One calls gets it all. Good rates and they always pick the phone up. Thank you again"
We responded:
"Thank you Jason! We appreciate your business and your awesome review."
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ejay ejbk

February 5, 2025

5  out of  5
rating by ejay ejbk
"I started working with Jim Little State Farm insurance recently, and worked with Katie. Her professionalism, knowledge, customer support and services are excellent. She always came back with prompt response to any questions."
We responded:
"Ej- Thank you very much for taking the time to write this awesome review! Katie and the team work really hard every day to exceed expectations and hearing that we are appreciated makes us feel good 😊 "
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Tre Rios

January 9, 2025

5  out of  5
rating by Tre Rios
"Tom was amazing! He beat my current insurance company and I got additional coverage! I switched my home and auto and the process was seamless!"
We responded:
"Hi Tre, I’m so glad to hear you think Tom was amazing 🤩 We agree with you. Thank you so much for sharing your experience and for your business…..Welcome to our agency! "
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Alexandra Chimahusky

December 31, 2024

5  out of  5
rating by Alexandra Chimahusky
"Katie was great to work with!"
We responded:
"Hi Alexandra! Thank you very much for letting us know you think Katie is great to work with. We agree 😊"
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Taylor Brett

December 20, 2024

5  out of  5
rating by Taylor Brett
"Tom was amazing!! Super helpful and a doll to speak to :) thank you for all your help Tom!! Happy Holidays"
We responded:
"Taylor thank you so much for your ⭐️⭐️⭐️⭐️⭐️ review! It’s really nice to receive feedback from customers who appreciate the personal service that Tom and our awesome team provide. Thanks again! Jim Little "
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Ashley Paul

December 18, 2024

5  out of  5
rating by Ashley Paul
"I have had the please of utilizing State Farm for my life insurance, car insurance at one point and renter’s insurance. I have always had the pleasure of working with Kevin. He is extremely knowledgeable and takes the time to explain everything to you. He is quick to respond to any need. He has always been friendly, kind and professional. If I could give more than 5 stars I would! Highly recommend this group!"
We responded:
"Ashley, thank you for your wonderful feedback! Kevin works really hard to exceed expectations every day and it’s very nice to hear that he’s appreciated by our customers. Your 5 ⭐️⭐️⭐️⭐️⭐️ means a lot to us!"
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AJ Thomas

November 13, 2024

5  out of  5
rating by AJ Thomas
"Just started working with Tom over the last week or so yo find me the best coverage for my vehicle and he has been nothing but great! He is a very easy guy to talk to and work with. Gets you what your looking for and gets you the best rate. Tom is very honest about what your getting for your buck and I really appreciate that about him! I won't hesitate one second to reach out to Tom if I have and questions or concerns. Thank you!"
We responded:
"AJ Thank you very much for trusting us with your business and for your awesome feedback! We work really hard to deliver the best solutions with friendly service. Tom is the bomb 💣!"
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Usama Shabar

November 11, 2024

5  out of  5
rating by Usama Shabar
"A very great experience, made everything very smooth and made sure everything I needed was in my auto and home. Thank you Jim Little Group and Katie!"
We responded:
" Usama thank you so much for your business and your awesome feedback 🤩 ! Katie is a great teammate and the personal touch she provides makes such a difference for our customers 🤓. We really appreciate you sharing."
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Frank K

November 1, 2024

5  out of  5
rating by Frank K
"Very knowledgeable team. Highly recommend!"
We responded:
"Thanks Frank! "
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Steve Cannavo

October 31, 2024

5  out of  5
rating by Steve Cannavo
"Tom has been agent for 10 years and has always been a true professional in every sense! He always keeps me updated with any changes and always knows the answers to any questions I have. A tremendous asset to the State Farm team!"
We responded:
"Thanks for your great feedback Steve! We agree with you, Tom is the bomb 💣 "
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Aspen Alvarez

October 16, 2024

5  out of  5
rating by Aspen Alvarez
"I worked with Kevin & he is such a pleasure! Available 24/7 for any questions I had & made the process so quick & smooth. Highly suggest giving him a call!"
We responded:
"Thank you very much for taking the time to share your experience with Kevin in our office. We appreciate you 🤓"
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Megan Geraci

August 29, 2024

5  out of  5
rating by Megan Geraci
"Tom F. at Jim Little is the best. Always helpful and knowledgeable with questions and super friendly!"
We responded:
"Hi Megan! Thank you very much for your business and for your feedback on your experience with our office 😊"
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Melanie Darcy

August 28, 2024

5  out of  5
rating by Melanie Darcy
"Katie from the Media, PA State Farm office has the knowledge and the patience of a saint!! Very professional and kind and didn’t rush me when we had some limitations physically in our household. What great customer service is all I can say!!! Glad I found them especially Katie!!!"
We responded:
"Melanie, Thank you so much for sharing your experience working with Katie here at Jim Little State Farm. We really appreciate you 🤓"
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Jamie Boughter

August 16, 2024

5  out of  5
rating by Jamie Boughter
"Kevin has been absolutely wonderful in helping me through a bunch of questions whether it be adding one of my children to.our policy, adding my sons car to our policy, or figuring out our rate changes. Kevin is always pleasant, kind, and helpful. He answers all of my questions in a way that someone who isn't in the insurance world can understand but not in a condescending way. He never makes me feel like a bother when I call."
We responded:
"Jamie, thank you so much for your kind words 😊 We work really hard to take premium care of our customers and when we hear words of appreciation like yours it means so much to us. Thanks again! Jim Little "
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Dr Balthrop

August 15, 2024

1  out of  5
rating by Dr Balthrop
"HORRIBLE CUSTOMER SERVICE!! My husband has been waiting for "roadside assistance" since 6am (now 12:30pm) - BY THE ROAD. He was told he had to "file a claim," which he did, AND IS STILL WAITING. JIM LITTLE is "in a meeting" and KEVIN is a surly ingrate with NO customer service sense! WHEN YOU ARE "FAILING," YOU DO NOT CRITICIZE THE PERSON PAYING YOUR SALARY. State Farm out-sources this service to their "partner" and then plead "NO CONTROL." Guess again! Insurance is a "service" industry. Don't provide what you advertise - DUH!"
We responded:
"Cheryl, Please give me a call to discuss your concerns. I talked to your husband and he is very happy. Jim Little"
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Mike Johnson

August 10, 2024

1  out of  5
rating by Mike Johnson
"Unbelievable. Moving on. Horrible customer service and insurance coverage."
We responded:
"Hi Mike, When we wrote your insurance policies in February you made the coverage decision to exclude comprehensive and collision coverage on your oldest vehicle. Unfortunately you had an accident in that vehicle and do not have the coverage pays to repair your vehicle. You do have that coverage on the other vehicle you had an accident with and we paid to have that vehicle repaired. Respectfully Jim Little "
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Antwon Blake

July 19, 2024

5  out of  5
rating by Antwon Blake
"Tom!!! You're the Best!!! Definitely referring everybody I know to you!!!"
We responded:
"Antwon Thank you very much for your feedback! We call him Tom the Bomb 💣 "
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Beth Raneiro

July 17, 2024

5  out of  5
rating by Beth Raneiro
"I worked with Katie to move multiple vehicles and my homeowner policy over to State Farm in Media. She made the process simple and painless. All the information was transparent and I received a huge discount from what I was currently paying. I shopped around with GEICO, Erie, Nationwide, Progressive and Allstate and no one came close to the prices and responsiveness that Katie provided. I will definitely be recommending her to everyone I know. A++++++++"
We responded:
"Beth, Thank you very much for your kind words! We think Katie is great too! 😊"
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Stacy Foreacre

June 30, 2024

5  out of  5
rating by Stacy Foreacre
"I’ve had an outstanding experience with Jim Little at State Farm! From the moment I reached out, the team was incredibly responsive and helpful. Jim and his team take the time to understand my needs and offer tailored solutions that fit my budget perfectly. The customer service is top-notch; they always go the extra mile to ensure I’m satisfied. Claims are processed smoothly, and I always feel supported. I highly recommend Jim Little State Farm for anyone looking for reliable and friendly insurance services."
We responded:
"Stacey, Thank you very much for your great feedback! Our team works really hard to exceed expectations and it’s so nice to hear you appreciate us. 🤓"
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Ashley Mayer

May 31, 2024

5  out of  5
rating by Ashley Mayer
"Jim's staff is always so helpful and patient when I need their help, Kevin even stayed after hours to help me insure my new car! I highly recommend this agency if you are looking for an agent that will genuinely care about you as a customer."
We responded:
"Thank you very much Ashley. We really appreciate you!!"
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Carla M

May 30, 2024

5  out of  5
rating by Carla M
"My experience working with the Jim Little Group has been excellent from start to finish! Katie walked me through every step to change my existing services over to State Farm. She is professional, kind and always available to answer any question I have concerning my policies. The office staff has also been providing excellent customer service any time that I have phoned there for assistance. I feel confident that I now have the proper coverage for all my policies, as Katie has excellent knowledge of assessing a customers needs when insuring any type of policy. She provided me several auto policies as well as home and umbrella policies."
We responded:
"Thank you very much Carla! Katie works really hard every day to exceed expectations 🤓"