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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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AJ Thomas

November 13, 2024

5  out of  5
rating by AJ Thomas
"Just started working with Tom over the last week or so yo find me the best coverage for my vehicle and he has been nothing but great! He is a very easy guy to talk to and work with. Gets you what your looking for and gets you the best rate. Tom is very honest about what your getting for your buck and I really appreciate that about him! I won't hesitate one second to reach out to Tom if I have and questions or concerns. Thank you!"
We responded:
"AJ Thank you very much for trusting us with your business and for your awesome feedback! We work really hard to deliver the best solutions with friendly service. Tom is the bomb 💣!"
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Usama Shabar

November 11, 2024

5  out of  5
rating by Usama Shabar
"A very great experience, made everything very smooth and made sure everything I needed was in my auto and home. Thank you Jim Little Group and Katie!"
We responded:
" Usama thank you so much for your business and your awesome feedback 🤩 ! Katie is a great teammate and the personal touch she provides makes such a difference for our customers 🤓. We really appreciate you sharing."
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Frank K

November 1, 2024

5  out of  5
rating by Frank K
"Very knowledgeable team. Highly recommend!"
We responded:
"Thanks Frank! "
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Steve Cannavo

October 31, 2024

5  out of  5
rating by Steve Cannavo
"Tom has been agent for 10 years and has always been a true professional in every sense! He always keeps me updated with any changes and always knows the answers to any questions I have. A tremendous asset to the State Farm team!"
We responded:
"Thanks for your great feedback Steve! We agree with you, Tom is the bomb 💣 "
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Aspen Alvarez

October 16, 2024

5  out of  5
rating by Aspen Alvarez
"I worked with Kevin & he is such a pleasure! Available 24/7 for any questions I had & made the process so quick & smooth. Highly suggest giving him a call!"
We responded:
"Thank you very much for taking the time to share your experience with Kevin in our office. We appreciate you 🤓"
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Megan Geraci

August 29, 2024

5  out of  5
rating by Megan Geraci
"Tom F. at Jim Little is the best. Always helpful and knowledgeable with questions and super friendly!"
We responded:
"Hi Megan! Thank you very much for your business and for your feedback on your experience with our office 😊"
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Melanie Darcy

August 28, 2024

5  out of  5
rating by Melanie Darcy
"Katie from the Media, PA State Farm office has the knowledge and the patience of a saint!! Very professional and kind and didn’t rush me when we had some limitations physically in our household. What great customer service is all I can say!!! Glad I found them especially Katie!!!"
We responded:
"Melanie, Thank you so much for sharing your experience working with Katie here at Jim Little State Farm. We really appreciate you 🤓"
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Jamie Boughter

August 16, 2024

5  out of  5
rating by Jamie Boughter
"Kevin has been absolutely wonderful in helping me through a bunch of questions whether it be adding one of my children to.our policy, adding my sons car to our policy, or figuring out our rate changes. Kevin is always pleasant, kind, and helpful. He answers all of my questions in a way that someone who isn't in the insurance world can understand but not in a condescending way. He never makes me feel like a bother when I call."
We responded:
"Jamie, thank you so much for your kind words 😊 We work really hard to take premium care of our customers and when we hear words of appreciation like yours it means so much to us. Thanks again! Jim Little "
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Dr Balthrop

August 15, 2024

1  out of  5
rating by Dr Balthrop
"HORRIBLE CUSTOMER SERVICE!! My husband has been waiting for "roadside assistance" since 6am (now 12:30pm) - BY THE ROAD. He was told he had to "file a claim," which he did, AND IS STILL WAITING. JIM LITTLE is "in a meeting" and KEVIN is a surly ingrate with NO customer service sense! WHEN YOU ARE "FAILING," YOU DO NOT CRITICIZE THE PERSON PAYING YOUR SALARY. State Farm out-sources this service to their "partner" and then plead "NO CONTROL." Guess again! Insurance is a "service" industry. Don't provide what you advertise - DUH!"
We responded:
"Cheryl, I am sorry that you felt the need to leave this review of our office and of our 8 year employee Kevin. We work really hard to exceed expectations every day, every time. When you called our office demanding that Kevin personally drive an hour to pick your husband up he simply told you that is something he could not do. When I finished my meeting I called you back as requested ( within 10 minutes of your initial call), and then called your husband Robert. Robert told me that he in fact was not sitting on the side of the road for over 6 hours. He said a tow truck had been dispatched and did show up however Robert had struck something in the roadway that flattened the front and rear tire of his vehicle. Robert declined being towed to the shop and chose to have his tire replaced by local shop that was close to the hotel that he was staying at. I called Robert the next morning to follow up and make sure everything went as expected with his tire replacement and he told me that “ it couldn’t have been easier:” We appreciate your business and will use this interaction as an opportunity to train our talented team on setting realistic customer expectations. Jim Little"
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Mike Johnson

August 10, 2024

1  out of  5
rating by Mike Johnson
"Unbelievable. Moving on. Horrible customer service and insurance coverage."
We responded:
"Hi Mike, When we wrote your insurance policies in February you made the coverage decision to exclude comprehensive and collision coverage on your oldest vehicle. Unfortunately you had an accident in that vehicle and do not have the coverage pays to repair your vehicle. You do have that coverage on the other vehicle you had an accident with and we paid to have that vehicle repaired. Respectfully Jim Little "
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Antwon Blake

July 19, 2024

5  out of  5
rating by Antwon Blake
"Tom!!! You're the Best!!! Definitely referring everybody I know to you!!!"
We responded:
"Antwon Thank you very much for your feedback! We call him Tom the Bomb 💣 "
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Beth Raneiro

July 17, 2024

5  out of  5
rating by Beth Raneiro
"I worked with Katie to move multiple vehicles and my homeowner policy over to State Farm in Media. She made the process simple and painless. All the information was transparent and I received a huge discount from what I was currently paying. I shopped around with GEICO, Erie, Nationwide, Progressive and Allstate and no one came close to the prices and responsiveness that Katie provided. I will definitely be recommending her to everyone I know. A++++++++"
We responded:
"Beth, Thank you very much for your kind words! We think Katie is great too! 😊"
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Stacy Foreacre

June 30, 2024

5  out of  5
rating by Stacy Foreacre
"I’ve had an outstanding experience with Jim Little at State Farm! From the moment I reached out, the team was incredibly responsive and helpful. Jim and his team take the time to understand my needs and offer tailored solutions that fit my budget perfectly. The customer service is top-notch; they always go the extra mile to ensure I’m satisfied. Claims are processed smoothly, and I always feel supported. I highly recommend Jim Little State Farm for anyone looking for reliable and friendly insurance services."
We responded:
"Stacey, Thank you very much for your great feedback! Our team works really hard to exceed expectations and it’s so nice to hear you appreciate us. 🤓"
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Ashley Mayer

May 31, 2024

5  out of  5
rating by Ashley Mayer
"Jim's staff is always so helpful and patient when I need their help, Kevin even stayed after hours to help me insure my new car! I highly recommend this agency if you are looking for an agent that will genuinely care about you as a customer."
We responded:
"Thank you very much Ashley. We really appreciate you!!"
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Carla M

May 30, 2024

5  out of  5
rating by Carla M
"My experience working with the Jim Little Group has been excellent from start to finish! Katie walked me through every step to change my existing services over to State Farm. She is professional, kind and always available to answer any question I have concerning my policies. The office staff has also been providing excellent customer service any time that I have phoned there for assistance. I feel confident that I now have the proper coverage for all my policies, as Katie has excellent knowledge of assessing a customers needs when insuring any type of policy. She provided me several auto policies as well as home and umbrella policies."
We responded:
"Thank you very much Carla! Katie works really hard every day to exceed expectations 🤓"
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Diane Gardner

May 17, 2024

5  out of  5
rating by Diane Gardner
"Tom was,wonderful and so caring after I reported my car accident. Best agents ever would recommend to Jim LIttles agency. Thanks for all your help!!!"
We responded:
"Diane, Thank you very much for your kind words 😊. We appreciate you."
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Julia Wolfe

May 16, 2024

1  out of  5
rating by Julia Wolfe
"Absolutely HORRIBLE customer service when I called to cancel my policy. It felt like I was talked down on because I was a female. My questions were laughed at and whatever man I talked to was super passive aggressive and condescending with information when canceling. I do NOT recommend."
We responded:
"Hi Julia, I am sorry to hear you were not happy with your interaction today with our team. We were not aware that you had started insurance with another company over a month ago because you did not inform us until today. We did cancel your policy when we were asked to by you and appreciate your business over the last few months."
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Jennifer McCarron

April 30, 2024

5  out of  5
rating by Jennifer McCarron
"Kevin was really helpful explaining questions I had with my policy and was very prompt at calling me back. Thanks for all your help Kevin!"
We responded:
"Jennifer thank you very much for your great feedback. Kevin and our team work really hard to exceed expectations and it’s nice to hear that we are appreciated 🤓"
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Peggy Visniskie

April 30, 2024

5  out of  5
rating by Peggy Visniskie
"Working with Tom at State Farm has and will continue to be an experience with timely and professional assistance. He cares greatly for his clients."
We responded:
"Peggy thank you so much for letting us know how much you appreciate working with Tom. "
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Philip Gross

April 25, 2024

5  out of  5
rating by Philip Gross
"Katie was great ... was very attentive and took time to make sure we understood everything clearly. And was well informed. Replyed to all messages Great insurence agent ... co"
We responded:
"Philip, thank you for your business, your referral and your wonderful feedback. We appreciate you 😊"
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Colleen Kelly Foreacre

March 29, 2024

5  out of  5
rating by Colleen Kelly Foreacre
"The team at Jim Little State Farm are wonderful people. They are all so easy to work with and make sure I am well insured. Their office is a friendly environment and you can tell they truly care about their customers."
We responded:
"Thank you Colleen!"
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Anthony Shannon

March 1, 2024

5  out of  5
rating by Anthony Shannon
"The whole team is a joy to work with, Kevin is who helps me with all my insurance needs. This agency always responds when I have questions and is quick when I need an ID card."
We responded:
"Anthony thank you very much for your awesome feedback! We really appreciate you 😊"
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Amanda Dieter

February 27, 2024

5  out of  5
rating by Amanda Dieter
"Tom was so helpful and wonderful! Thank you Tom!"
We responded:
"Amanda, Thank you very much for kind words. We appreciate you 😊"
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Samantha Tyson Independent Pampered Chef Consultant

January 30, 2024

5  out of  5
rating by Samantha Tyson Independent Pampered Chef Consultant
"Everyone is always so helpful whenever we need anything. Kevin was super responsive today and was able to get my policy updated super quick and easy!"
We responded:
"Hi Samantha! Thank you kindly for taking the time to write this awesome review. Kevin and our team try really hard to exceed expectations and it’s really nice to hear that they are appreciated 🤓."
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Kassia Sobey

January 29, 2024

5  out of  5
rating by Kassia Sobey
"I have been helped and wonderfully guided by Kevin, Tom and Jim. I love the communication and personal touch of this office, and will remain with them as I have for many years. It’s nice to have someone to talk with, and to answer questions by telephone. Not AI but real people!"
We responded:
"Hi Kass, Thank you so much for your wonderful words. We love working with you enjoy the conversations over the years. I think you have helped me as much or more than I have helped you 😊"